Frequently Asked Questions
Everything you need to know about our premium artificial plants and silk florals
How realistic do your silk plants and flowers look?
Our products are crafted using high-quality materials and 'Real Touch' technology to mimic the texture, color variations, and natural imperfections of live botanicals.
What is your shipping policy for large artificial trees?
Large items are securely boxed and shipped via standard ground carriers. Orders over $150 qualify for free shipping within the contiguous United States.
Can your silk florals be used outdoors?
While many items are designed for indoor use, we offer a specific 'Outdoor Rated' collection treated with UV protection to resist fading from sunlight and weather exposure.
How do I clean and maintain my silk arrangements?
We recommend lightly dusting your plants once a month with a feather duster or using a silk plant cleaning spray to maintain their vibrant appearance without water.
What is your return policy if I am not satisfied?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.
Do the plants come with the decorative pots shown in photos?
Most items arrive in a standard black plastic nursery pot. Please check the product description for details on whether a decorative planter is included.